FAQ'S

If you are relocating, renovating or reorganizing we have personal storage units available so you can easily store furniture, outdoor toys (bikes, snowboards, kayaks, etc.) or seasonal lawn and garden equipment and all your household items. Take back your garage so you can park inside again.

We offer a variety of storage solutions to fit your needs:

• 8'x10' – Like a small bedroom. You can fit 1-2 bedroom apt. furnishings, refrigerator, appliances, sofas
• 10'x16' – Like a small office. You can fit 1-2 desks, cabinets, large printers, chairs, sofas, canoes
• 10'x20' – This is our most popular size! - Like a large bedroom. You can fit 1-2 bedroom home furnishings, refrigerator, appliances, canoes, sofas, smaller boats
• 10’x24’ – Like a Garage Stall. You can fit 2-3 bedroom home furnishings, refrigerator, appliances, canoes, sofas or boats and Power sports.

This is more common than you might think! Simply contact the office and we will check the availability of other unit sizes at the facility. If the size you need is available, we will be happy to assist you with the transition.

No. We do not currently offer climate-controlled storage units.

You can always access your storage unit 24 hours per day, 7 days a week, 365 days per year. If you need additional assistance, feel free to contact us and we will be happy to help.

For safety reasons, we do not install electrical outlets in our storage units.

No. We offer indoor secured units only. Some units will accommodate boats and jet skis.

We take the security of your belongings seriously. Our facility includes:

• Perimeter fencing and Code operated gate.
• Key code required for both entry and exit

Please refer to your lease agreement for the full list of prohibited items. Common restrictions include — but are not limited to:

• No painting, welding, or vehicle maintenance/repairs inside units
• No explosive, flammable, odorous, hazardous, corrosive, or perishable items
• No food, drinks, fireworks, propane tanks, or chemicals

If you are unsure whether an item is permitted, please contact the office before storing it.

Renting is simple! You can select and reserve your unit online or give us a call/text. Units are rented on a month-to-month basis with no deposit required. Payment can be made online, over the phone, Mail, or in person by appointment.

No long-term commitment required. All rentals are month-to-month, giving you the flexibility to stay as long — or as short — as you need. We do require a 2 Month minimum to start.

Units do not include a lock. We recommend the Master Lock Disc Padlock for reliable security. Sold at Godfrey's True Value location less than 1 minute away.

We are sorry to see you go! When you are ready to vacate, please follow these steps:

• We do not require advanced notice to vacate.
• Remove all belongings from your unit
• Remove your lock from the unit
• Notify us when you are fully moved out
• We will inspect the unit and mark it as officially vacant
• Must be out by the end of the Month. No refunds on early departure.

Please note: Rent is NOT pro-rated. Units are billed on a full month-to-month basis. We hope to serve you again in the future!

Simply give us a call, text, or send us an email and we will update your information promptly.

Yes! We can set up automatic payments using a credit card or directly from your bank account. Automatic payments are strongly encouraged to avoid any interruption to your access.

Payments can be made online, over the phone, or in person with an appointment. We accept the following payment methods:

• Debit card
• Credit card — Visa, MasterCard, Discover, or American Express
• Bank transfer (ACH)
• Mail us a check. (checks must be received by the 1st of the month)

Setting up automatic payments is preferred to ensure your rent is never missed.

Your monthly rent is due on the first of the month. Please be aware of the following late payment policy:

• After 7 days late, you will be denied access to your unit and your gate code access will be revoked.
• After 14 days late, you will be charged a $20 late fee.
• After 30 days late, your unit will be over-locked.

We highly recommend that all stored belongings are covered by insurance. Whether through your homeowner's policy, renter's insurance, or a dedicated storage protection plan, having coverage gives you peace of mind in the event of unexpected damage or loss. Please contact us if you have questions about coverage options.

• $8.95 per month - Up to $1,000 in personal property damage
• $11.95 per month - Up to $5,000 in personal property damage
• $21.95 per month - Up to $10,000 in personal property damage
• Your insurance provider should also be able to provide options. It is possible that your homeowner's or renter's insurance policy already covers your belongings

The amount of coverage you need depends on what you will be storing in the unit. One way to estimate the value of what you will be storing is the cost of replacing something if it becomes damaged.

We are ready to assist you in any way, including cancelling your property protection policy (if it was purchased through us). If your insurance was through your personal insurance provider, please contact them directly.

Keeping pests out is easier than dealing with them after the fact. Here are our top tips:

• Pack items in plastic totes with airtight lids rather than cardboard boxes
• Never store food or drinks inside your unit
• Keep items raised a couple of inches off the ground
• Cover mattresses and upholstered furniture
• Use natural pest deterrents
• Use FRESH CAB Rodent Repellent (available on Amazon)
• Place cedar blocks in a bowl on a shelf — cedar is a natural deterrent
• Apply a few drops of lavender or peppermint essential oil on cotton balls and place around the unit
• Tuck lavender dryer sheets among your stored items — the strong scent repels mice
• Visit your unit regularly to check for any signs of pest activity